Home » COVID-19: Updates & Current Clinic Policies
We are excited to invite you inside the clinic again for appointments & medication/food pickups!
However, a few conditions apply to keep everyone safe:
Please do NOT enter the clinic if you have COVID or other contagious disease symptoms, or know that you have been exposed to COVID
We require everyone (both staff and clients) to wear a well-fitting n95 or medical mask that covers the nose and mouth at all times when inside the clinic. Ask us if you require a mask, and we can provide one
Please sanitize your hands as soon as you enter the clinic
We are currently inviting ONE owner to accompany their pet into the exam room (if desired), for exams with a veterinarian, discharges from surgery, and medical demonstrations with a Registered Veterinary Technician. Additional companions can wait in our reception area, as can owners bringing their pet in for a short procedure with a veterinarian or veterinary technician, such as a split vaccine, blood draw, or nail trim
Why? Our small, sealed exam rooms and long exam times result in extended close exposures for our veterinarians and technicians, all day every day. When we lose doctors and technicians to COVID infections it has a significant impact on our patients, as we have to cancel essential appointments and surgeries, and are unable to see emergencies
Pre-Appointment and Day of Surgery forms are still mandatory before your pet’s appointment, as they include owner COVID screening questions and gather essential information about how your pet is currently feeling, to make your in-person discussion more effective and efficient. You can complete the forms here.
Please pay by debit or credit card whenever possible. If you need to pay by cash, any change you are due will be applied as a credit on your account
If you are ill, have been exposed to COVID, or prefer not to wear a mask, please dress for the weather and call us at 416-538-8387 when you arrive – we will be happy to come outside to serve you.
As always, our COVID safety policies are subject to change if the public health situation evolves. Please continue to be kind, patient and understanding – we are doing our best to help your pet. Thank you for your support and understanding!