Jacqueline Chan

Client Communications Manager

Jacqueline is a lifelong animal lover, and has been bringing her cats to Roncy Village for many years. She was already a happy and loyal client, but after her cat Kaeli went into cardiac arrest and was saved by Dr. Karen and the Roncy team, Jacqueline knew she would never consider taking her pets anywhere else. When the opportunity arose in 2015 to join the Roncy Village and Bloorcourt teams, Jacqueline leapt at the chance.

Jacqueline is thrilled to support the growth of our wonderful team, and ensure that we are continuously improving our medicine and procedures to provide the very best care to our patients, and customer service to our clients. She also helps our clients keep their pets safe and healthy, and celebrate their bond through our social media pages, website, educational materials, medical databases, emails and in-clinic communications. In addition, Jacqueline coordinates Roncy Village and Bloorcourt’s community initiatives and our support for local pet rescue groups.

When not at our clinics, she keeps busy as the Foster Program Coordinator for Annex Cat Rescue. She and her comedian husband Leonard share their home with cats Gingerbread, Tuna (pictured), Cheeky, Guimauve, SweetPea and a continual stream of special-needs foster cats. Past kitties Marlowe, Lily, Boo, Churro, Bruce and Kaeli said goodbye too soon, and will always be remembered with love.

Hours & Location

Monday 8am – 7pm
Tuesday 8am – 7pm
Wednesday 8am – 1pm & 3pm – 7pm
*CLOSED 1-3pm for training*
Thursday 8am – 7pm
Friday 8am – 7pm
Saturday 8am – 2pm

Temporary COVID-19 hours may apply – click here!